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Co-op introduces contactless payment points

Co-op introduces contactless payment points

The Co-operative Group has announced that it is embracing the contactless payment method by rolling it out to a host of its stores across the UK.

Officials at the retailer said that 1,800 of the 2,800 food outlets around the country will be fitted with these terminals in a bid to make transactions quicker and more efficient for customers. Contactless payments are becoming increasingly popular of late as consumers are favouring the ease in which they can pay for an item simply by scanning their card as opposed to having to enter their pin number at a cash point.

Co-op stated that this initial move will be rolled out to all of its food stores by early 2014 and is already currently in place at its network of pharmacies. The company installed 170 terminals in outlet within the Manchester and M25 area in time for the 2012 Olympic Games.

The move was designed to avoid congestion at the tills and officials stated that following the positive response from customers, Co-op is now aiming to roll it out to other stores.

Andy Haywood, chief information officer at the company, said: "Customer reaction to contactless payments has been very positive since we first introduced it into our food stores, so we are pleased to be rolling it out to an additional 1,800 stores today.

"Contactless payments offer customers a much faster, yet secure, way of paying for low-value items, which results in an improved service and a more enjoyable in-store shopping experience."

A number of major banking companies such as Barclaycard have already signed up to the contactless payments and have set up systems to work in a various stores. The service allows customers to make low-value purchases, up to £20, with a single swipe of a card.

Co-op's latest decision may cause a knock-on effect which will see a dramatic uptake in the system over the coming years as consumers look to become more efficient at the tills.


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